What should managers do when a salesperson notices suspicious behavior?

When a salesperson observes suspicious behavior, the appropriate action for managers is to report it to security personnel. This choice is correct because security personnel are specifically trained to handle potential incidents of theft, fraud, or other risky behaviors in a retail environment. By notifying security, they ensure that trained experts can assess the situation and take the necessary steps to mitigate any risks.

Reporting to security not only helps in preventing losses but also maintains a safe shopping environment for customers and staff. This action also promotes a culture of accountability and reinforces the importance of vigilance among all employees.

In contrast, ignoring the behavior to solely focus on sales can lead to increased problems, including potential theft, which ultimately affects sales and customer trust. Handling the situation privately may not be effective or safe, as it could escalate before a professional can intervene. Discussing the matter with the customers directly can create misunderstandings or confrontations that could escalate the situation and is not advisable in a professional retail setting.