Which method is NOT considered effective for establishing the details of an inquiry?

The method that is NOT considered effective for establishing the details of an inquiry is one that involves ignoring customer needs. When attempting to understand an inquiry, active engagement with the customer is crucial. This engagement typically involves questioning to gather information, summarizing what has been said for clarification, and reiterating to ensure mutual understanding. Ignoring customer needs fundamentally undermines this process, as it disregards the essential input and feedback from the customer, leading to a lack of clarity and understanding regarding their inquiry. Effective communication and inquiry handling should always prioritize acknowledging and addressing customer needs to facilitate a productive dialogue.